Rainbow UK Higher Education

Striving to Promote Equality and Diversity in UK Higher Education

Students Complaints Against Universities Rise By 20%

Student complaints against universities rose by a fifth last year, and are expected to accelerate after tuition fees triple to up to £9,000, according to a watchdog.

The Office of the Independent Adjudicator (OIA) said it received 1,605 complaints about institutions in England and Wales in 2011, a 20% increase on the previous year.

It added that there had been a 200% increase in complaints submitted since the system was formally set up in 2005.

OIA chief executive Rob Behrens suggested that the dramatic rises are down to the adjudicator becoming more well-known, and students seeing themselves more as consumers demanding value for money.

With the introduction of tuition fees of up to £9,000 per year, the trend is expected to continue, with the OIA predicting it will receive more than 2,300 complaints this year.

Behrens said a 20% increase was not out of line with predictions for last year.

via Students Complaints Against Universities Rise By 20%.


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